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The competitive edge is with generative AI, in fact by 2025 generativeAI will be a workforce partner for 90% of companies globally. Implementing AI means stepping up to the cloud. Are you wondering how to balance moving to the cloud with other priorities. Microsoft Azure knows migrating to the cloud isn't a one-size-fits all project so they are ready to help you on your journey with guidance, tools, and expert support! Watch this video to learn more.
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With generative AI expanding across industries, many organizations are adopting faster than they shouldt. This article highlights five common signs that your AI strategy may be misaligned or prematurely scaled, with practical insights on how to reset before it's too late. Read the article to reassess your roadmap and contact Hivenity to explore a strategy that builds value and avoids missteps.
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Rapid, reliable, and more intelligent — a new standard in AI is here. This Forbes article reports on ChatGPT‑5, OpenAI's latest model delivering sharper reasoning, faster responses, and stronger performance in coding, math, writing, and health queries. Read the article to see how AI capabilities are leveling up and where they can apply that edge. Then, reach out to Hivenity if you have any questions.
AI brings enormous opportunities for efficiency and growth, but it also raises critical ethical questions. This article explores why you should integrate responsible AI principles into their strategies now. Read the article for a timely perspective on building trust through ethical AI.
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Hivenity can help put the power of generative AI to work for your customer service team.
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As Windows 10 reaches end of support, it's time to rethink your business's tech infrastructure. Upgrading to Windows 11 Pro PCs, especially those featuring Intel vPro, brings transformative benefits. Experience advanced security measures that have resulted in a reported 62% drop in security incidents. With improved productivity features, overhaul your workflow, and streamline your tasks ensuring 50% faster workflows on average. Make your move to efficiency before outdated devices slow you down. The guide we share with you not only provides in-depth insight into these features but also lays down a comprehensive comparison between Windows 10 Pro and Windows 11 Pro capabilities. From network security enhancements to new productivity features such as Snap layouts and smarter video conferencing, you can effectively evaluate your tech upgrade. Check out this comparison guide and contact us to order the latest Surface devices with Windows 11 Pro.
Even when well along on the journey to digital transformation, many organizations are still unable to extract timely and accurate insights from their data. How do they get back on the right track? Read this eBook about how unified cloud analytics help IT teams uncover new insights and explore data in a scalable, secure and timely manner.
Want to know the impact of Windows 10 EOS on your organization and the business value of deploying Windows 11? This Microsoft calculator is designed to do just that. Based on Forrester Total Economic Impact studies, this tool can help you plan for Windows 10 EOS on October 14, 2025; estimate and understand the potential benefits and costs to your organization of upgrading all its devices to Windows 11 before Windows 10 EOS; and estimate the additional costs necessary to keep any Windows 10 devices secure after Windows 10 EOS. Check out this powerful calculator and contact us today to order the latest Surface devices with Windows 11.
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.
When leadership at Del Monte Foods Inc. saw that their existing cloud infrastructure was leading to higher maintenance costs, limited scalability and performance bottlenecks, the company turned to Microsoft Azure as a solution. Read this revealing customer story highlighting how Del Monte reduced infrastructure costs and increased system uptime with the help of Azure and the Microsoft Defender security stack.
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AI is accelerating change across industries, but leaders face a new challenge: how to maintain authenticity while adopting AI. This article highlights strategies for you to remain transparent, empathetic, and accountable in an AI-driven workplace. Read the article for insights into balancing human qualities with technology-driven decision-making. Then connect with Hivenity to discuss how your business can strengthen leadership in the AI era.
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Legal departments are adopting new technologies quickly, but many aren't seeing measurable returns. This Gartner article analyzes why organizations are struggling to capture the full benefits of their legal tech investments and what it means for leaders evaluating strategy. Reading it will help you understand where the adoption gaps are and how to think more strategically about aligning technology with your business needs. Contact Hivenity for guidance on how to improve ROI from your technology strategy.
This article explores how AI can surface insights from data, improve operations, and reduce waste. It also covers the steps organizations must take to assess risk and ensure ethical AI deployment. Read the article to understand what's possible, and contact Hivenity to explore how your business can turn data exhaust into business intelligence.
Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let Hivenity guide you in leveraging this game-changing technology. Reach out today to explore the possibilities.
In a competitive business environment, adoption of advanced technologies like Artificial Intelligence (AI) becomes crucial. When leaders agree that businesses need to adopt AI to stay competitive, doesn't it make sense to invest in devices that fundamentally leverage this technology? Our new content 'Surface for SMB - Device Comparison Flyer', gives you a detailed comparison of the top Surface devices, highlighting the power of AI towards meeting your business objectives. These devices are powered by the latest processors to accelerate intelligent experiences, unlock new ways of employee engagement, and amplify productivity on the go. With a choice of silicon options, Microsoft Surface provides a solution tailored to your business needs. Contact us today to order the perfect Surface devices with Windows 11 Pro security and productivity enhancements for your organization.
Keep your data secure and boost productivity with Windows 11 Pro featuring Intel Inside®. Embrace the benefits of AI that 90% of knowledge workers say aids them in saving time, and experience up to 50% faster workflows. Microsoft's Windows 11 Pro resists cyber threats with enhanced credentials and offers its most secure line of PCs ever. Additionally, with Intel vPro®, attack surface is reduced by 70%, compared to a 4-year-old device. Users also reported a 62% drop in security incidents. Experience flexible and efficient work styles with a range of devices, including 2-in-1 laptops, ideal for mobile and hybrid working. Enjoy longer battery life and smart updates. Upgrade before Windows 10 support ends on October 14, 2025 to continue enjoying ongoing security updates. Businesses who switched to Windows 11 Pro saw a 64% decrease in overall IT maintenance costs. With the reseller's help, streamline your upgrade and secure your business with the robust protection and performance of Windows 11 Pro with Intel vPro®. Check out this comprehensive microsite and contact us today to get started.
Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.
What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.
Energy consumption from AI workloads is on the rise and it's forcing data centers to evolve. This article explores how major tech companies are working to meet their net zero commitments while scaling AI infrastructure. Read the article to see how your organization can adapt sustainably and contact Hivenity for strategic guidance on your next move.
Small businesses are embracing AI-driven SaaS, and the results are clear: smarter operations, faster scaling, and stronger contributions to B2B tech growth. This article highlights how SaaS platforms powered by AI are reducing inefficiencies and giving small businesses an edge in competitive markets. Read the article now and contact Hivenity to discuss what AI-driven SaaS can mean for your business.
The U.S. labor force is facing a shortage of skilled workers, creating challenges for the future of business. This article highlights Mike Rowe's call for a "modern-day Manhattan project" to address the issue, arguing that the decline of shop class has left America unprepared. Read the article to better understand the implications for the workforce and the economy, then reach out to Hivenity to discuss how these shifts may impact your organization's talent strategy.
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
Experience a holistic transformation of your workflows with Windows 11 Pro on Surface devices that are designed to deliver an optimal experience. 'Surface for SMB - Better Together Flyer' offers an understanding of how these Microsoft technologies work seamlessly together, enhancing your capability to innovate at the edge. The standout features of Copilot+ PCs, powered by powerful Snapdragon® X Plus, Snapdragon® X Elite, or Intel® Core Ultra processors, are built for exceptional performance and security. They foster unique AI experiences that not only save time but also drive innovation in your workspace. The Microsoft Surface Pro and Surface Laptop for Business boasts all-day battery life, and with Windows 11 Pro offer uncompromising chip-to-cloud security. Equipped with Copilot key, voice commands, and touch gestures, it's a formidable productivity tool. Reading this content could really reshape how you envision your business transformation. Get in touch with us today and unlock the latent potential that AI-enabled technology has to offer your business.
How can organizations minimize infrastructure costs, automate workflows and deliver new or improved services to customers? With the Microsoft Intelligent Data Platform (MIDP), your organization can benefit from a unified approach that delivers a projected ROI of 95% to 232%. The Forrester Report, New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform highlights key findings. Download your complimentary copy of the report to review quantified projected benefits to productivity, efficiency, cost savings, uptime and income. Contact Microsoft partner, Hivenity, to discuss how we can support your migration to MIDP.
Are you ready to transform your business? Deep dive into the 'Reimagining Workflows with an AI-enabled Hardware Ecosystem' and learn how. Uncover how your small or medium-sized business can balance agility, security and stability in today's fast-paced world. This detailed insight by Microsoft narrates how AI-enabled PCs easily adapt to your work and secure your operations as you scale, effectively future-proofing your business. Explore the power of Surface Copilot+ PCs that deliver cutting-edge hardware for improved business outcomes in an ever-changing and complex world. Find out how the feature-rich Surface Copilot+ PCs can adapt to your growing team and provide various benefits to enhance efficiency. Furthermore, with built-in security features to comply with strict regulations and laws, your business will be able to innovate while maintaining data privacy. If you're considering expanding and modernizing your IT infrastructure or interested in how AI can transform your team's workflow, this is a must-read brochure. Contact us today to order the latest Surface devices ready for AI experiences!
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Hivenity can help you differentiate your organization's service operations with AI.
There's a strong need for a cloud solution capable of solving data fragmentation problems of the past and present. Find out why the Microsoft Intelligent Data Platform is the best answer in this informative blog pointing out how it can easily manage spikes in data, new workloads and the challenges of emerging technologies.
With generative AI evolving rapidly, organizations need to cut through the noise and prioritize what matters. This article from Gartner outlines what to expect from the next generation of GenAI technologies, including the platforms, capabilities, and architectural choices that will shape enterprise adoption. Read the article to gain strategic insight into building sustainable GenAI initiatives, and contact Hivenity to start shaping your approach with expert support.
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AI can't thrive in silos or surface-level initiatives. It takes a shift in how teams think, work, and lead. This article from Forbes breaks down what it really means to be an "AI-first" company, highlighting the importance of shared ownership, clear strategy, and a willingness to rethink traditional workflows. Read the article to get clear on what an AI-first mindset looks like, then contact Hivenity to talk through next steps for shifting your organization's culture in that direction.
Using GenAI to boost growth is a promising idea, but most companies aren't realizing measurable results yet. This article from McKinsey examines how top-performing organizations are deploying GenAI to improve productivity, accelerate growth, and create better customer outcomes. Read the article to evaluate your current approach, then contact Hivenity to discuss how your business can make GenAI work smarter.
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