Hivenity

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Depuis une décennie, nous avons développé un expertise inégalle, en particulier dans l’utilisation des applications Microsoft Dynamics 365 pour ERP et CRM. Ces outils sont leaders dans l’industrie, mais leur véritable force réside dans leur capacité d’intégration, offrant ainsi une valeur ajoutée significative aux entreprises. Notre objectif est de transformer la manière dont nos clients travaillent, en améliorant significativement la performance de leurs travail grâce à des solutions technologiques avancées.

Microsoft Azure, Dynamics 365
Service Concierge pour votre business
Le meilleure service de la part de votre commercial.

Contactez nous aujourd'hui au: Maroc: 065701010. US: 1-617-251-0080. WhatsApp: +21206570101

Business Type
Systems Integrator
Consultant
Agent/sub-agent

Solution Types
Data and AI
Cloud Solutions
CRM Solutions

Cloud Solutions
Azure

Industries Supported
Education
Government
Manufacturing
Retail/Hospitality
Construction

The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.

Securing Your Migration

As businesses adopt AI and cloud-native technologies, security becomes a critical foundation for innovation. This eBook discusses how to implement comprehensive security measures during cloud migrations, ensuring scalability and risk reduction. Learn how strategies like Zero Trust and tool consolidation enable secure, innovative growth. Download the eBook now to position your organization for success and contact Hivenity for a free consultation.

Microsoft Surface in Financial Services - Day in the Life

Take a look into the daily life of Sam, a wealth advisor, and how his performance was reshaped by using the Surface Laptop, a Copilot+ PC. Microsoft Surface provides the premium image banks needs and brings a lightweight design that doesn't compromise on performance. Choose between Intel Core Ultra (Series 2) or Snapdragon X Series processors and high-resolution touchscreen options to suit your needs. Surface Laptop exhibits excellent durability with its long-lasting battery and secured-core, ensuring data safety from chip to cloud. Make the smart investment now to enjoy reduced costs and complexity with zero-touch deployment and unified management. Stay ahead of the curve with Surface for Financial Services. Contact us to order your new Surface devices today!

Surface for Financial Services eBook

Surface for Financial Services provides a versatile, high-performance solution to meet modern workplace challenges in the financial sector. It boosts employee productivity through flexible work and AI experiences and ensures client needs are met effectively. What sets Surface devices apart is their zero-trust security model, offering security from chip-to-cloud, safeguarding both your organization's and client's data. Their lightweight, versatile and robust design improves customer service processes, team collaboration, and brings in new AI experiences. Identified roles within the financial sector, including branch workers, wealth advisors, investment analysts, executives, and financial teams, can all significantly benefit from specific Surface devices. The devices offer features like high resolution touch screens, 5G connectivity, AI processing power, multi-mode versatility and enterprise-grade data protection. Learn how Surface for Financial Services makes smart investment for financial institutions by reshaping ways you serve clients, manage data, and conduct business processes. Contact us today to learn more and order the latest Surface devices!

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Hivenity can help you differentiate your organization's service operations with AI.

CTT-Correios de Portugal migrates to Azure to be AI-ready and more secure

Moving to the cloud can spark innovation but can also introduce security challenges. This customer story highlights how CTT-Correios de Portugal addressed these concerns by migrating to Azure. Read its story to learn how the travel and transportation leader built an AI-ready, secure platform to drive growth and stay ahead of the competition. Contact Hivenity to explore how Azure's solutions can transform your business.

How to regulate artificial intelligence — Harvard Gazette

This Harvard Gazette article examines how governments, businesses, and institutions can create effective frameworks for regulating AI responsibly. Experts highlight the importance of balancing innovation with ethical oversight and international cooperation. Connect with Hivenity to explore how responsible AI strategy can drive innovation while meeting compliance standards.

The Technology Operating Model of the Future: Rise of the Agentic Enterprise

The Deloitte WSJ article "The Technology Operating Model of the Future: Rise of the Agentic Enterprise" explores how intelligent, adaptive systems are redefining how organizations operate. By combining AI, automation, and data-driven decision-making, the agentic enterprise enables greater agility and resilience in a rapidly changing digital landscape. Connect with Hivenity to learn how evolving your operating model can position your business for the future.

With 9 in 10 workers 50+ experiencing age discrimination, employers face another crisis

This WorkLife article examines the widespread issue of age discrimination, revealing its impact on workers over 50 and on organizational resilience. Reach out to Hivenity to learn how fostering inclusivity across all generations can strengthen your workplace.

Cloud Migration Simplified

Cloud migration can be complex and a well-defined roadmap makes all the difference. The eBook, "Cloud Migration Simplified," provides IT leaders with steps to strategize, plan, and prepare their environment for a successful Azure transition. Download it now to learn how to mitigate risks and achieve your cloud goals efficiently. Reach out to Hivenity for an Azure cloud migration strategy consultation.

Surface in Retail Flyer

This solution brief details how the Microsoft Surface for Business can pivot the retail sector. With high-quality devices, Microsoft is on the forefront of providing diversified device portfolios that integrate seamlessly with business applications. They come built-in with top-notch security features, ensuring your retailer's premium image is protected. Surface devices work efficiently with modern tech tools such as Microsoft 365, Azure, and Windows 11, providing crystal clear communication capabilities, AI experiences, and enhancing collaboration. With Microsoft's chip-to-cloud security approach, retailers are safeguarded at every layer, mitigating risks while enabling a modern workplace. Microsoft demonstrates how their technology can do more than just sell products - they can transform the overall shopping experience through new AI experiences and seamless integration with digital apps. This not only transforms the customer experience but also lifts employee productivity and engagement. With Microsoft Surface, your business can be more connected, more knowledgeable, and more secure than ever. Contact us today for the latest Surface devices for retail establishments.

MAGRABi frames a modern shopping experience with Microsoft Surface | Microsoft Customer Stories

Learn about how MAGRABi, a leading eyewear retailer, reimagined the retail shopping experience with Microsoft Surface devices. By embracing this unbeatable technology, the company has been able to efficiently streamline inventory management and enable mobile point of sale (POS) experiences on the shop floor. This has reshaped the customer journey into a more personal, efficient, and convenient experience. Impressively, the implementation of Surface devices has allowed MAGRABi's dedicated staff to consult with customers without having to step away, ensuring a seamless and engaging shopping experience. The result? A staggering cut in customer wait time by 50% and a significant boost in sales, showing clearly just how transformative this technology can be. Find out more about how you can bring similar changes to your business. Contact us today to get started!

Microsoft Guided Tours

Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.

How to build a bioeconomy that is responsible, inclusive and resilient

Discover why building a secure and equitable bioeconomy requires a shared commitment across regions, sectors and disciplines and responsible use of AI.

Accenture: Enterprise AI deployments hit inflection point

Accenture CEO Julie Sweet said the company is seeing an inflection point with companies adopting artificial intelligence enterprise-wide and scaling use cases. Speaking on the company's fourth quarter earnings call, Sweet said: "We're also starting to see early signals of an inflection point with more clients looking for true enterprise-wide plans and activation and seeking out our successful experience with scaling in enterprises and at Accenture.

What Happened When Researchers Co-Founded a Startup with AI

This Harvard Business Review article examines a bold experiment in which researchers treated AI as a startup co-founder, exploring its role in decision-making, operations, and creativity. Contact Hivenity to discuss how AI partnerships could shape your future of work strategies.

Copilot in Customer Service

This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .

Introducing Surface Laptop 5G: Seamless connectivity, built for business

This blog post from Microsoft introduces the latest addition to the Surface for Business portfolio - the Surface Laptop 5G. Powered by Intel Core Ultra (Series 2) processors, this laptop is designed with the modern mobile workforce in mind, providing 40+ trillion operations per second (TOPS) Neural Processing Unit (NPU) for fast, on-device intelligence, and 5G for continuous connectivity. Microsoft shares how 5G has been integrated into the laptop - from a dynamic antenna system for reliable connectivity, to thoughtful design considerations to preserve signal quality. Additionally, the blog highlights global test efforts to ensure the laptop's 5G performance worldwide. Contact us to learn more about this new device and order your Surface Laptop 5G today!

The Total Economic Impact of Microsoft Azure VMware Solution

Forrester's report, "The Total Economic Impact of Microsoft Azure VMware Solution,"showcases the quantifiable benefits of migrating with Azure VMware. Download your complimentary copy to explore results including cost savings, improved performance, and reduced maintenance efforts.See how this solution can provide substantial ROI while minimizing business disruptions. Contact Hivenity for a personalized consultation.

Surface Laptop for Business Intel Spec Sheet

The Surface Laptop and Surface Laptop 5G are designed with business needs in mind. With NPUs delivering 40 or 48 TOPS of on-device AI performance, these devices enable you to maximize productivity and drive AI experiences anywhere. This extends to features such as facial recognition for secure sign-in, HDR technology for enhanced visual experiences, and the sleek, slim chassis for mobility. The Surface Laptop 5G even provides ultra-fast speeds, dynamic antenna switching, and custom-tuned Qualcomm modem performance for enterprise-ready 5G. These laptops also ensure your data security with Microsoft-delivered firmware and threat protection. Leverage these transformative devices to reshape the way your business operates. Contact us to learn more and order these new Surface devices today!

Total Economic Impact of Dynamics 365 Customer Service

"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.

Sandvik Coromant delivers ultimate customer service with Dynamics 365

Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.

Surface Support Portal overview - Surface

Microsoft's Surface Support Portal, which caters to businesses by offering streamlined device support and service management, saves you time and resources. Your entire history of exchanges, repairs and technical support can be easily tracked on the portal. You won't have to worry about unauthorized access, either, as robust authentication processes bolster security. And guess what? Qualified Surface technicians are always ready to help, through chat or over the phone. The ultimate resource is right at your fingertips. Check out this week's main feature: an in-depth demo of how exactly the Surface Support Portal works. You'll also get a detailed look at features like warranty status, entitlements, and eligibility for advanced warranty programs. With this new, efficient platform, you can easily transform your IT administration process, rethink your outdated procedures, and experience a more streamlined operation with Microsoft. Contact us to learn more and get started today!

Securing Your Migration

Securing your IT landscape is essential to enabling responsible AI. At many organizations, that means migrating SQL and Windows Server workloads to Microsoft Azure. The eBook, "Securing Your Migration," highlights the three main benefits of migrating SQL and Windows Server workloads to Azure. Download your complimentary copy of the eBook for highlights including cost savings, improved security response times, and enhanced IT efficiency. Contact Hivenity for expert guidance at every step of your migration journey.

Surface Support Portal with FAQ

Time is the most valuable asset in any business, and Microsoft helps you save it with the newly streamlined dashboard of the Surface Support Portal. The dashboard gives businesses comprehensive access and control over their device services - from tracking service order history to managing warranty and protection plan status of your Surface devices in one unified view. It is armed with AI-enabled self-help for personalized recommendations and step-by-step guidance. Plus, your information and device services are kept secure with enhanced support and authentication systems preventing unauthorized interactions. The Surface Support Portal provides a new dimension to how businesses can reimagine their tech-support approach. For more information on this new Surface Support Portal and to order the latest Surface AI-enabled devices, contact us today.

Reimagining the customer experience with the power of AI

In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.

Migrate and Secure Windows Server and SQL Server to the cloud

Migrating your SQL and Windows Server workloads to Azure can revolutionize your operations. Learn how migrating can reduce infrastructure costs, improve security, and increase IT efficiency. Watch this video to understand the benefits and take the first step toward a more secure, cloud-powered future. Contact Hivenity to start your migration journey today.

12 Enterprise Data Backup Challenges and How to Overcome Them | TechTarget

The article "Enterprise Data Backup Challenges and How to Overcome Them" from TechTarget explores why data protection remains one of the most complicated — yet critical — aspects of IT. As businesses generate massive volumes of information and operate across hybrid environments, they face rising storage costs, governance gaps, and security threats. This piece explains the hurdles organizations run into when building backup strategies and highlights how resilience and recovery can be strengthened in today's data-driven world.

The on-demand tech paradox: Balancing speed and spend

Capgemini's article "The on-demand tech paradox: Balancing speed and spend" explores the shift from large, upfront IT investments to flexible, consumption-based models. Cloud economics are reshaping how organizations budget, innovate, and compete. This story examines the opportunities of pay-as-you-go IT — and the challenges of balancing agility with cost control in an era where cloud is no longer optional, but essential.

Making Safety Personal: Eye & Face Protection Check in Modern EHS -- Occupational Health & Safety

This OHS Online article explores how eye and face protection is being reimagined through personalization and modern EHS practices, reinforcing the role of safety in workplace culture. Reach out to Hivenity to learn how evolving safety solutions can support your workforce.

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