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Depuis une décennie, nous avons développé un expertise inégalle, en particulier dans l’utilisation des applications Microsoft Dynamics 365 pour ERP et CRM. Ces outils sont leaders dans l’industrie, mais leur véritable force réside dans leur capacité d’intégration, offrant ainsi une valeur ajoutée significative aux entreprises. Notre objectif est de transformer la manière dont nos clients travaillent, en améliorant significativement la performance de leurs travail grâce à des solutions technologiques avancées.

  • Microsoft Azure, Dynamics 365
  • Service Concierge pour votre business
  • Le meilleure service de la part de votre commercial.

Contactez nous aujourd'hui au: Maroc: 065701010. US: 1-617-251-0080. WhatsApp: +21206570101

                                                    

  • Business Type
  • Systems Integrator
  • Consultant
  • Agent/sub-agent
  • Solution Types
  • CRM Solutions
  • Data and AI
  • Cloud Solutions
  • Cloud Solutions
  • Azure
  • Industries Supported
  • Retail/Hospitality
  • Construction
  • Education
  • Government
  • Manufacturing

Sandvik Coromant delivers ultimate customer service with Dynamics 365

Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.

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Surface Support Portal overview - Surface

Microsoft's Surface Support Portal, which caters to businesses by offering streamlined device support and service management, saves you time and resources. Your entire history of exchanges, repairs and technical support can be easily tracked on the portal. You won't have to worry about unauthorized access, either, as robust authentication processes bolster security. And guess what? Qualified Surface technicians are always ready to help, through chat or over the phone. The ultimate resource is right at your fingertips. Check out this week's main feature: an in-depth demo of how exactly the Surface Support Portal works. You'll also get a detailed look at features like warranty status, entitlements, and eligibility for advanced warranty programs. With this new, efficient platform, you can easily transform your IT administration process, rethink your outdated procedures, and experience a more streamlined operation with Microsoft. Contact us to learn more and get started today!

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Securing Your Migration

Securing your IT landscape is essential to enabling responsible AI. At many organizations, that means migrating SQL and Windows Server workloads to Microsoft Azure. The eBook, "Securing Your Migration," highlights the three main benefits of migrating SQL and Windows Server workloads to Azure. Download your complimentary copy of the eBook for highlights including cost savings, improved security response times, and enhanced IT efficiency. Contact Hivenity for expert guidance at every step of your migration journey.

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Surface Support Portal with FAQ

Time is the most valuable asset in any business, and Microsoft helps you save it with the newly streamlined dashboard of the Surface Support Portal. The dashboard gives businesses comprehensive access and control over their device services - from tracking service order history to managing warranty and protection plan status of your Surface devices in one unified view. It is armed with AI-enabled self-help for personalized recommendations and step-by-step guidance. Plus, your information and device services are kept secure with enhanced support and authentication systems preventing unauthorized interactions. The Surface Support Portal provides a new dimension to how businesses can reimagine their tech-support approach. For more information on this new Surface Support Portal and to order the latest Surface AI-enabled devices, contact us today.

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Reimagining the customer experience with the power of AI

In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.

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Migrate and Secure Windows Server and SQL Server to the cloud

Migrating your SQL and Windows Server workloads to Azure can revolutionize your operations. Learn how migrating can reduce infrastructure costs, improve security, and increase IT efficiency. Watch this video to understand the benefits and take the first step toward a more secure, cloud-powered future. Contact Hivenity to start your migration journey today.

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12 Enterprise Data Backup Challenges and How to Overcome Them | TechTarget

The article "Enterprise Data Backup Challenges and How to Overcome Them" from TechTarget explores why data protection remains one of the most complicated — yet critical — aspects of IT. As businesses generate massive volumes of information and operate across hybrid environments, they face rising storage costs, governance gaps, and security threats. This piece explains the hurdles organizations run into when building backup strategies and highlights how resilience and recovery can be strengthened in today's data-driven world.

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The on-demand tech paradox: Balancing speed and spend

Capgemini's article "The on-demand tech paradox: Balancing speed and spend" explores the shift from large, upfront IT investments to flexible, consumption-based models. Cloud economics are reshaping how organizations budget, innovate, and compete. This story examines the opportunities of pay-as-you-go IT — and the challenges of balancing agility with cost control in an era where cloud is no longer optional, but essential.

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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

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Cloud Migration Simplified

Migrating to the cloud isn't a one-size-fits-all project. That's why Microsoft created this step-by-step guide "Cloud migration simplified" to help leaders with cloud solutions that are right for their organization's needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Read this eBook and contact Hivenity to learn more.

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Surface Management Portal Overview and FAQ

Microsoft's new Security Copilot in the Surface Management Portal, built right into Intune, offers a comprehensive platform for IT admins to manage and monitor Surface devices across a network. Enjoy exclusive benefits such as insights into all Surface devices' health, efficient management and maintenance using built-in admin roles, and the option to initiate support and repair requests all within one portal. Also, the Portal promotes secure access to protect privacy and prevent fraud. It brings AI-powered insights to IT teams, enabling automated troubleshooting, proactive device management, and security-driven intelligence to help resolve issues faster and strengthen security postures. If you're not an Intune customer, you can try Microsoft Intune for free or access the Surface Support Portal for support services. Contact us to learn more and get started with the new Surface Management Portal today!

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Meet Security Copilot in the Surface Management Portal | Now Available

Things are about to take a turn for the better in device management with the introduction of Security Copilot in the Surface Management Portal. Now part of the Intune admin center, you can forge ahead with stronger endpoint security, thanks to the AI-assisted capabilities within your Surface Device Management workflows. By giving you insights that move the needle, this new feature helps to resolve issues faster than it's ever been. But that's not all. Experience leading-edge generative AI technology for a simplified yet heightened device management experience in the role of an IT admin. Want to learn more about this transformative addition to the Surface Management Portal? Watch this informative video and contact us today to learn more.

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Easy to maintain, quick to scale: ZEISS migrates SAP applications to the Microsoft Cloud

SAP applications such as Treasury and Risk Management, SAP ERP, SAP BW, and SAP HCM, are the very core of a company. For its SAP applications, ZEISS had opted for an on-premises setup—an outdated and less flexible solution that was difficult to operate and modernize. This led to lengthy and slow processes in IT, and the automation of recurring processes seemed virtually impossible. Then, in 2017, the company made a decision: it would migrate business-critical SAP applications to the Microsoft Cloud with the help of Azure. ZEISS now benefits from unlimited scalability, flexibility, automation, and high speed in application development and use.

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Gartner Hype Cycle Highlights Rise in Gen AI and Automation as Legal, Risk, and Compliance Leaders Tackle Global Regulatory Complexity

As businesses move to adopt generative AI and automation, legal and compliance leaders are being pulled into high-priority conversations about risk, governance, and regulation. In this Gartner article, you'll get a closer look at where GenAI sits on the Hype Cycle — and the growing burden it places on compliance teams managing everything from global data laws to AI policy alignment. Read Gartner's expert take on the impact of regulatory complexity on tech adoption strategies, the responses of legal and risk leaders, and why compliance needs at at the GenAI strategy table. Need help aligning your AI strategy with compliance goals? Contact Hivenity for guidance.

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Service Sophistication Model: Assess - Transform - Lead

This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.

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Cloud Migration Simplified

Migrating to the cloud isn't a one-size-fits-all project. That's why Microsoft created this step-by-step guide "Cloud migration simplified" to help leaders with cloud solutions that are right for their organization's needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Download your free copy of this eBook and contact us to discuss how Hivenity can help create a customer cloud migration strategy.

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Microsoft Surface for Healthcare

Surface devices are transforming the way healthcare professionals deliver patient care. With Microsoft Surface for Healthcare, frontline professionals can unlock new possibilities and reimagine service delivery. These devices are equipped with smart collaboration tools that come with Microsoft 365, providing a top-tier experience wherever you are. Plus, with Microsoft Security built in, patient data protection is a guarantee right from the device chip to the cloud. Contact us to order your new Surface devices for your healthcare institution today!

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Surface in Healthcare Overview

Looking to reimagine how healthcare professionals operate? Find out in this use case overview how Microsoft Surface devices enhance the delivery of patient care, through a blend of functionality, security and ease-of-use. Experience seamless access to patient records, collaborative care, and reduced paperwork. Surface devices promise mobility, power, and are equipped with AI capabilities transforming how health professionals interact, from the point of care to administrative tasks. Surface paired with Windows 11 and Microsoft 365 encourages digital transformation in healthcare, focusing on productivity, collaboration, and innovative use of AI. Secure, light and versatile, these devices are set to reshape the healthcare world. Should you need any help on how to optimize the usability of these devices, we are ready to assist. Contact us today to order your new Surface devices.

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KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.

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Transforming drug discovery: Novo Nordisk uses the power of AI and Azure with Microsoft Research

Developing high-quality medicine is a resource-intense endeavor that requires collaboration across Novo Nordisk.  Novo Nordisk aimed to scale a pipeline of drug discovery, development, and data science capabilities with AI and machine learning. In partnership with Microsoft Research, the teams built a Novo Nordisk AI platform on Azure AI and data stacks. Novo Nordisk amplified its culture of innovation by leveraging Microsoft Azure platform's AI capabilities across many use cases. The teams recently published initial results with predictive AI models for advanced risk detection in cardiovascular diseases, including an algorithm that can predict patients' cardiovascular risk better than the best clinical standards.  Read this case study for lessons learned.

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Sizes for Virtual Machines in Azure

Microsoft Azure provides a wide range of sizes and types of virtual machines to address your organization's needs. These specialized virtual machines are available with single, multiple, or fractional GPUs. These sizes are designed for compute-intensive, graphics-intensive, and visualization workloads. This interactive table provides you with a quick and easy description of each type. Explore what Microsoft Azure has to offer! Contact us for a personalized demo.

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How AI Agents Differ From Agentic AI: What Businesses Need To Know

Businesses investing in automation are facing a growing challenge: understanding what AI is capable of now and what's coming next. This Forbes article explores the difference between AI agents (task-based systems) and agentic AI (goal-oriented systems capable of autonomous decision-making). Read the article to sharpen your AI strategy, and contact Hivenity to start a conversation about where AI can drive the most value for your business.

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Copilot in Customer Service

The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.

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Smooth Sailing to Windows 10 EOS Infographic

Transform your school's digital environment using Surface AI devices powered by Windows 11 Pro. With Windows 10 support ending on October 14, 2025, now is the perfect time to reimagine your productivity and data security strategy. Upgrading to Windows 11 Pro not only ensures your devices receive ongoing security and feature updates but also unlocks the latest productivity and management features. You can expect a drop in security incidents and an increase in efficiency, with users of the Copilot feature in Windows reporting higher productivity levels. Prepare your institution for the future and ensure a smooth transition by developing your navigation plan early. Contact us today to identify eligible devices and learn more about the unique benefits of Windows 11 Pro, including compatibility with existing applications and a reported 80% drop in helpdesk calls.

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Surface in Education Flyer

Dive into how the Microsoft Surface AI-ready devices are reimagining the educational experience. These tools equip schools with the potential to enhance productivity, increase versatility and deliver new AI experiences, all while maintaining robust data security systems. Microsoft Surface for Business showcases a diverse device portfolio with unrivalled security, allowing educational institutions to promote highly effective programs and boost learning engagement. The exceptionally light, versatile and empowered Surface devices, complemented by Windows 11 and Microsoft 365, work in seamless harmony to provide an unparalleled digital learning experience. The devices feature chip-to-cloud security, integrated from supply chain to firmware and operating system, thus ensuring your data safety. These cloud-managed devices enable remote learning with zero-touch deployment and efficient device management. Experience Microsoft ecosystem's best offerings through Surface devices. Tap into Microsoft 365, Dynamics 365, Azure, Windows 11 and Microsoft Copilot capabilities on a Surface device. See how AI powers collaboration with real-time English translation of 40+ languages, enabling inclusive communication. Contact us today for learn more and get started.

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How AI Can Empower Customer Service Agents

Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.

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NBA players are improving performance with AI on Azure AI infrastructure

Imagine the amount of data generated from 30 NBA teams, more than 500 NBA players with each team playing 82 games per season! If you want to analyze that massive amount of data, not just the shots and rebounds made, but players' body movements in real time like speed, dunk height, number of passes, dribbles, and injury risk, you need incredible computing power and storage capability. To handle this enormous increase in data, obtained in sub-second latency, the NBA turned to Microsoft Azure for storing and processing. The NBA and Microsoft Azure are a winning combination! Read this testimonial! Contact Hivenity, a Microsoft partner, for help writing your company's Azure success story.

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